Sales Conditions

Sales conditions

Preamble: The offer and sale of products on the santuariodioropa.it website are governed by the following general conditions of sale. The products purchased on the website are sold by:
Santuario di Oropa
Via Santuario di Oropa 480
13900 Biella (Italia)
C.F. e P.IVA 00181510025

Purpose
  • The offer and sale on the santuariodioropa.it website integrate a distance contract governed by articles 50 ff. of the Legislative Decree of 6 September 2005, no. 206 (Consumers’ Code of Rights), as well as by the Legislative Decree of 9 April 2003 no. 70 (the so-called "Law on Electronic Commerce"). The purchase of the products is reserved to end users.
  • The present Conditions of Sale govern the relations between the Client and "Santuario di Oropa " regarding the sale of the Products sold by "Santuario di Oropa "  on this website.
  • The Client is required to carefully read the terms and conditions of sale that "Santuario di Oropa "  has made available in order to allow the Client to reproduce and memorise the above-mentioned Conditions, according to Art. 12 – Par. 3° of the Legislative Decree no. 70/2003.

Purchasing
  • To purchase the Goods, the Client must register, providing his/her personal data and following the instructions provided by the registration program; the Client must send Buy.it the electronic purchase order form available on the website, following the instructions thereon. Purchase order forms must be correctly and completely filled in.
  • The Client must place the selected Good(s) into the Shopping cart and, after having viewed and agreed to the shipping costs indicated, may proceed to the purchase.
  • Should the Client need to change the order or some of the data therein, s/he must do so according to the specific procedure indicated in the website. In particular, the Client may change the quantity of Goods for purchase, adding or subtracting one or more Goods to his/her Shopping cart.
  • Having completed this operation, the Client will be shown a summary of his/her order, including shipping costs, with a further request to confirm the purchase.
  • After the summary, the Client will have to select the preferred method of payment, then click the “Send order” button.

Contract of sale
  • By sending the order, the Client agrees to fully acknowledge and accept all the Conditions of sale and any other information provided on the website.
  • santuariodioropa.it's order receipt sent to the Client at the specified e-mail address will constitute proof of acceptance of the contract.
  • The contract shall be considered entered into and binding for both parties the moment the order confirmation is sent to the Client.
  • The order confirmation shall be sent by Santuario di Oropa by e-mail and shall report the Good(s) purchased, the price, the method of payment, the shipping costs, the right to cancel according to the Italian Law (Art.13 del D.Lgs. n. 70/03);
Payment (for Italy)
  • All prices are in Euros and include all applicable taxes.
  • The prices of the Goods do not include shipping costs, which shall however be shown to the Client in the purchase summary.
  • The price of the Goods shall be the one shown on the website at the time of purchase. Therefore, no increases or decreases in the price shall be valid, even with respect to promotional sales held previously or subsequently to the purchase order.
  • Credit cards - the Client shall provide the requested data, which will be managed directly by Banca Sella. All information shall be encrypted using encryption systems preventing third parties from accessing it.
  • After you have correctly typed in all required information, Banca Sella will send you an e-mail containing a copy of your transaction and Buy.it will receive the authorization to deliver the ordered items.

National shipping (Italy)
  • Goods shall be delivered by courier or by post. Delivery times shall vary depending on the destination, the moment in which the order is received, and the availability of the Goods themselves. Each single item’s availability shall be reported on the product data / information sheet.
  • We use Gruppo Poste Italiane as transporters.
  • Santuario di Oropa shall deliver the available goods to the Courier within 4 working days following the receipt of the order. The system shall send the Client an e-mail confirming delivery. Barring unforeseen circumstances, national delivery times shall be 2 working days from delivery to the Courier. Times shall be 3 working days for remote areas such as mountains, smaller islands, remote suburbs.
  • On receiving the goods, the Client shall check the following:
  • That the parcel is perfectly sealed . If the parcel is not whole or is damaged in any way, the Client shall immediately bring any complaints or objections to the attention of the Courier; otherwise, the Goods shall be deemed correctly delivered and accepted.
  • In case of absence of the Client (Client not at home), the Courier shall leave a notice notifying him/her of the delivery attempt, with instructions. 
The following shipping costs for national deliveries apply
Under 20 g € 0,95 (by post)
Up to 2 kg € 5,30 + IVA
From 2 to 20 Kg € 7,20 +IVA

Shipping abroad
  • The Client may purchase and receive goods also from abroad. Shipping costs vary from country to country.
  • Shipping costs depend on the actual place of destination and weight of purchase, which shall be automatically calculated and may be verified upon completion of order and before confirmation thereof.
  • In case of foreign shipments, the Goods may be subject to possible custom duties, sales taxes and other charges levied by national authorities – all of which shall be at the Client’s expense.

RACCOMANDATA INTERNAZIONALE


1) Shipping in EUROPE AND MEDITERRANEAN COUNTRIES (Zone 1) >> 11,90 €      
2) Shipping in EXTRAEUROPEAN COUNTRIES (Zone 2-3)  >>  19,95 €

 
Zone 1 (Europe, Mediterranean Countries)       
Albania, Andorra, Austria, Belgio, Bielorussia, Bosnia Erzegovina, Bulgaria, Rep. Ceca, Cipro, Croazia, Danimarca (Faroer), Estonia, Finlandia, Francia, Principato di Monaco, Germania, Gibilterra, Gran Bretagna, Grecia, Irlanda, Islanda, Kosovo* Lettonia, Lituania, Liechtenstein, Lussemburgo, Macedonia, Malta, Moldavia, Montenegro,Norvegia, Paesi Bassi, Polonia, Portogallo (Azzorre, Madeira), Romania, Russia, Rep. di San Marino**, Serbia, Slovacchia, Slovenia, Spagna (Canarie, Ceuta, Melilla), Svezia, Svizzera, Turchia, Ucraina, Ungheria, Città del Vaticano**.       
Algeria, Egitto, Giordania, Israele, Jamahirya Libica (Libia), Libano, Marocco (Ifri, Dakia, Layouna, Samara), Siria, Tunisia.    
* solo invii di posta prioritaria
** verso questi paesi si applicano le tariffe italiane interne.
 
Zone 2 - 3 (Africa, America, Asia, Oceania)       
Africa del sud (Bophuthaswana, Ciskei, Transkei, Venda), Angola (Cabinda), Ascensione, Benin Rep., Botswana, Burkina Faso, Burundi, Camerun, Capo Verde, Centrafricana Rep., Ciad, Comores (Anjouan, Mayotte, Moheli), Congo (Brazaville), Rep. Dem. Congo (Ex Zaire), Costa d´Avorio, Eritrea, Etiopia, Gabon, Gambia, Ghana, Gibuti, Guinea, Guinea Bissau, Guinea Equatoriale (Bioko, Mbini), Kenya, Lesotho, Liberia, Madagascar (Nosy-Be, S.ta Maria, Kerguelon), Malawi, Mali, Mauritania (Lagouèra), Mauritius (Rodriguez), Mozambico, Namibia, Niger, Nigeria, Reunion, Rwanda, S.Elena, S.Tommaso e Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland (Ngwane), Tanzania (Zanzibar),Togo, Tristan de Cunha, Uganda, Zambia, Zimbabwe.       
Antigua e Barbuda, Antille Olandesi (Bonarie, Curacao, Saba, S.Eustachio, S.Martino), Argentina (Orcadi del Sud, Terra del Fuoco), Aruba, Bahamas, Barbados, Belize, Bermude, Bolivia, Brasile, Canada (Terranova), Cayman, Cile (Is. Pasqua), Colombia, Costa Rica, Cuba, Dominique, Dominicana, El Salvador, Ecuador (Galapagos), Falkland (Malvine), Georgia del Sud, Giamaica, Grenada, Groenlandia, Guadalupe (Desirade, S. Maria Galante, S. Bartolomeo, S. Martino), Guantanamo Bay, Guatemala, Guyana, Guyana francese, Haiti, Honduras, Martinica, Messico, Midway, Montserrat, Nicaragua, Panama, Paraguay, Perù, Portorico, S.Christofer, S.Kittis (Anguilla, Novis), S.Pierre e Miquelon, S.Lucia, S.Vincenzo(Grenadine), USA(Alaska, Aleutine,Hawaii), Suriname, Trinidad e Tobago, Turques e Caiques, Uruguay, Venezuela, Vergini britanniche (Tortola), Vergini USA.       
Afganistan, Arabia Saudita, Armenia, Azerbaijan, Bahrein, Bangladesh, Bhutan, Brunei Darussalam, Cambogia (Kampuchea), Cina (Tibet, Hong Kong, Macao), Corea del Sud, Corea del Nord, Emirati Arabi Uniti (Abu Dhabi, Ajman, Dubai, Fujairah, Ras al Khaimah, Sherjah, Umm al Qaiwain), Filippine, Georgia, Giappone (RyuKyu), India (Andamane, Laccadive, Nicobare, Sikkim), Indonesia (Borneo indonesiano, Celebes, Giava, Irian Occ., Molucche, Sumatra, Timor Indon.), Iran, Iraq, Kazakistan, Kirghizistan, Kuwait, Laos, Malaysia (Sabah, Sarawak, Labuan), Maldive, Mongolia, Myanmar (Birmania), Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tadjikistan, Thailandia, Taiwan (Formosa), Timor Orientale, Turkmenistan, Uzbekistan, Vietnam, Yemen (Socotra)       
Australia (Tasmania, Cocos-Keeling, Christmas, Norfolk), Caroline, Christmas-Natale (Is.Pacifico), Cook (Aitutaki, Atiu, Hervey, Mangaia, Mauke, Mitiaro Rarotonga), Fanning e Washington, Figi, Guam, Kiribati, Marianne, Marshall, Nauru, Nuova Caledonia (Belep, Chesterfield, Futuna, Huon, Lealtà, Pini, Surprise Wallis, Walpole), Nuova Zelanda (Chatam, Danger, Kermadek, Minihiki, Niue-Savage, Penrhyn-Torageva, Pukapuka, Rakahanga, Suwarrow, Tokelau), Nuova Guinea-Papua (Ammiragliato, Bismark, Bouganville, Nuova Irlanda), Palau, Phoenix, Pitcairn, Polinesia francese (Clipperton, Gambier, Marchesi, Società, Sottovento, Tahiti, Tuamotu, Tubuai), Santa Croce, Salomone, Samoa Neozelandesi (Savai, Upolu), Samoa USA (Manua, Pago Pago, Tatuila), Tonga (Amici), Tuvalu, Vanuatu (Banks,Torres), Wake.    

Guarantees and faulty goods
  • Products purchased from the santuariodioropa.it website are subject, wherever possible, to the Italian Laws "Art. 128 e ss. D.Lgs. 206/05" regulating sales contracts and guarantees on consumer goods.
  • This guarantee shall apply to goods showing faults or defects not apparent at the time of purchase, providing the goods are correctly employed with all the due diligence, i.e. for the provided uses and according to the technical documentation and following the instructions provided.
  • Faulty goods should be returned to  Santuario di Oropa, Via Santuario di Oropa 480, 13900 Biella (Italy) in their original packaging and by courier or postal service.
  • The replace item shall be shipped by Santuario di Oropa only after receiving the faulty one.
  • In case the item is no longer available, Santuario di Oropa shall refund, by bank transfer, the cost reported on the purchase order, including the original shipping costs, within 14 working days from the receipt of the faulty item.

Right to cancel (European Law 2011/83)
  • According to the European Law 2011/83, the Client shall exercise the right to cancel the contract without incurring in liabilities or specifying the reasons.
  • In case of right to cancel, the Client shall inform Santuario di Oropa within 30 days from the receipt of the product.
  • The Customer has to commit to give back the Product at his own costs. Faulty goods have to be well-wrapped in their original packaging by the customer.
  • Santuario di Oropa shall refund the Consumer of the total amount of the product, save for shipment fees. The refund will be made within 14 working days, in the same payment ways of the order.
  • The right to cancel exercise shall be deprived of effectiveness if the given back product will be used, not intact, or lacking of the original box, or lacking important parts or for product damaging causes not deriving from transport.
  • The right to cancel cannot be used for food or customizable products.

Privacy
  • To purchase Goods from the website, the Client must register and provide his/her personal data as required in the specific form. After the registration, the user shall be assigned a personal Login and Password to identify him/her when accessing the website.
  • All data provided during the registration shall be managed by Santuario di Oropa for the purposes and in the ways described hereafter, and according to the Italian Law (D.Lgs. 196/2003 and subsequent amendments).
  • All data provided shall be used for the following purposes:
  • a) fulfilling the obligations deriving from the sales contract;
  • b) compiling statistics and sending promotional material, including by e-mail.
  • Data shall be managed for the above purposes electronically and non-electronically for the time necessary to fulfill the purposes for which they were collected. Specific security measures are taken to prevent loss, illegal use, misuse or non-authorized use of data.
  • Providing personal data is optional.
  • Refusal to provide data for the purposes listed at point a) of the above point 3) shall result in the impossibility to buy Goods from the website.
  • On the contrary, refusal to provide data for the purposes listed at point b) of the above point 3) shall not affect the possibility to buy Goods from the website.
The juridical person responsible for storing Clients' personal data is
Santuario di Oropa
Via Santuario di Oropa 480
13900 Biella (Italia)
C.F. e P.IVA 00181510025

  • The personal data provided to Santuario di Oropa are made known exclusively to those expressly put in charge by the juridical person managing the data to carry out the activities necessary to correctly manage the relationship with the user, and for the above-stated purposes only.
  • Users have the right to exercise at any time the rights provided for by the Italian Law (art. 7 del D.Lgs. 196/2003), in particular the right to obtain information about the existence, change, integration or cancellation of personal data, by writing to Santuario di Oropa, via Santuario di Oropa 480 - 13900 Biella , e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Information about cookie utilisation
  • santuariodioropa.it uses cookies for our website to work correctly and to gather data on the website use through Google Analytics, along with other tools for website analysis and customer relations management.
  • The obtained data can then be used for generating statistics and report on aggregate base, rigorously anonymous, in order to improve your search experience on santuariodioropa.it and to inform you about customized promotions through announcements on Google Display Network.
  • Moreover, santuariodioropa.it uses Google remarketing features, which allow us to convey advertisements to our visitors when they are browsing on Google Display Network websites. This is possible due to the combined use of owner cookies (Google Analytics cookies, for instance) and third parties cookies (DoubleClick cookies, for instance).
  • If you want to deactivate customization of Google Display Network annoucements, you can do that through the "Google announce preferences management" page (https://www.google.com/settings/ads/onweb/?hl=it). Eventually, if you want deactivate the data collection from Google Analytics completely, you may download and install the "Browser adding component for Google Analytics deactivation" (https://tools.google.com/dlpage/gaoptout/?hl=it).
Information and complaints
  • For any further information or queries about terms and conditions or about the products, Clients may call +39 015 25551202/03 Monday to Friday from 9.00-12.30 and 14.00-17.30 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Jurisdiction
  • The contract between Santuario di Oropa and the Client is regulated by the Italian Law.
  • In case of controversy between Santuario di Oropa and the Client, the parties may apply for mediation to RisolviOnline, an independent and institutional service provided by the Mediation Chamber of Milan’s Chamber of Commerce that allows a satisfactory agreement to be reached with the aid of a neutral mediator who is an expert in conflict management in an informal and confidential environment.
  • In case of a negative result of the mediation attempt, or should the Client refuse to take advantage of the above procedure, any controversy between Santuario di Oropa and the Client shall be taken to the Court of the Client’s place of residence (if on national territory).
  • To Clients residing in the EU, Art. 15-17 Reg. 44/01 EU apply.
  • For Clients residing outside the EU, all disputes shall be subject to the exclusive jurisdiction of the Court of Biella (Italy).
atl2© Santuario di Oropa - Via Santuario di Oropa, 480
13900 Biella Oropa (BI)
Tel. 015.25551200 - Fax 015.25551219
P.IVA 00181510025

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